I have upgraded to the latest service pack and find the new custom alert messages to be really helpful. The only problem I can see from my end is they seem to be limited to a fairly short amount of space in the body for detail.
I was hoping to be able to automate a message about as big as this posting to be able to forward to some of our customers who have SLA's with us. They don't need $HOSTNAME$ etc… just a friendly message that doesn't seem too short and not polite. Is it possible that I have it wrong or is the space in the custom alert messages limited to only around 160 characters?
Are the size of these custom alert messages able to be extended if they are limited in size?