Getting Database is not responding on Global scan window.
I've attempted the only posted KB fix I could find (http://support.uptimesoftware.com/article.php?id=539) but the query did not find any host ids to delete. Clicking on the “Database not responding” link gives:…
java.lang.NullPointerException
at com.uptimesoftware.uptime.vmware.VmwareObject.getEntityId(VmwareObject.java:92)
at com.uptimesoftware.uptime.vmware.VirtualCenterCollection.getVmwareObjectByEntity
Id(VirtualCenterCollection.java:206)
at com.uptimesoftware.uptime.guisupport.GlobalScanEntityListLoader.getVmwareObject(
GlobalScanEntityListLoader.java:109)
at com.uptimesoftware.uptime.guisupport.GlobalScanEntityListLoader.processHost(Glob
alScanEntityListLoader.java:126)
at com.uptimesoftware.uptime.guisupport.GlobalScanEntityListLoader.processHosts(Glo
balScanEntityListLoader.java:84)
at com.uptimesoftware.uptime.guisupport.GlobalScanEntityListLoader.load(GlobalScanE
ntityListLoader.java:62)
at com.uptimesoftware.uptime.guisupport.GlobalScanEntityListLoader.load(GlobalScanE
ntityListLoader.java:35)
at com.uptimesoftware.uptime.database.Loader.load(Loader.java:13)
at com.uptimesoftware.uptime.dataservice.simple.GetGlobalScanEntities.getResultSet(
GetGlobalScanEntities.java:26)
at com.uptimesoftware.uptime.dataservice.QueryExecutor.getResultSet(QueryExecutor.j
ava:14)
at com.uptimesoftware.uptime.dataservice.ResultSetCommandExecutor.execute(ResultSet
CommandExecutor.java:13)
at com.uptimesoftware.uptime.dataservice.FrontEndCommandExecutor.execute(FrontEndCo
mmandExecutor.java:11)
at com.uptimesoftware.uptime.dataservice.FrontEndCommandType.execute(FrontEndComman
dType.java:49)
at com.uptimesoftware.uptime.dataservice.ProtocolHandler.run(ProtocolHandler.java:5
6)
at java.lang.Thread.run(Unknown Source)
I've attempted to restore a snapshot of the system from a time when it was known to work…but that just messed up my license key…the error was still present after I re-hosted the license.
Any help would be appreciated…