I am trying to upgrade the Idera Dashboard from version 4.4.0.18 to 4.6.0.9 but, when I run the installer it tells me the installation was unsuccessful, with no hint as to what to do about it.
Looking in C:Program FilesIderaDashboardWebApplicationlog, there are three log files updated during the attempted installation. The first contains just three info messages, The second contains a number of error messages along the lines of:
2020-02-19 16:09:10 [http-bio-9291-exec-1] ERROR [AccessControlFilter] – Unable to get user information from Security Context. WebURL=login
It also contains a number of warning messages, such as:
2020-02-19 16:07:53 [main] WARN [Log4jLogMsg] – {Messages.language-files-path-not-found}Language files path not found
2020-02-19 16:09:05 [http-bio-9291-exec-5] WARN [ProductInstanceFilter] – Unable to figure out current product from the URL. Path=/login
2020-02-19 16:09:16 [http-bio-9291-exec-1] WARN [CommonUtil] – Skipping truncation: Either src or pathToTruncate is empty / null Or length of SRC is less than pathTotruncate.
The third file contains another warning like the "Language files path not found" above, plus more information messages.
How do I resolve this?