External component has thrown an exception

by Dec 21, 2017

Hi all,

I am getting the below output from event viewer when trying to backup or restore using SQLSafe to a new SQL server. The operation will fail immediately stating the error "External component has thrown an exception".

SQLsafe Backup Service version
InternalLicenseManager.GetManagementServiceLicenseTokenForInstance(SQL-03) Error!System.Runtime.InteropServices.SEHException: External component has thrown an exception.
at CLicense.{ctor}(CLicense* )
at BBS.License.BBSLic..ctor()
at Idera.SQLsafe.Shared.Licensing.LicenseHelper.GenerateBackupAgentLicense(String serverInstance, ManagementServiceLicenseInfo info)
at Idera.SQLsafe.Shared.Licensing.ManagementServiceLicenseInfo.GetInstanceLicenseToken(String sqlServerName)
at ..(String )

The server is licensed and all SQLSafe services are installed and the necessary ports have been opened so I don't think this is a network issue.

Does anyone have any clues at all as to what could be the issue? 

Any help would be much appreciated.