How To Collect Statistics Matching An Sla?

by Dec 15, 2006


Do any of you (Uptimesoftware or Users) have any tips on how to collect accurate statistics compliant with the time periods specified in the SLA:s (Service Level Agreements)?

For example, one application/system might have the time periods 06.00-20.00 on weekdays and 08.00-17.00 on weekends specified in their SLA.

How do I report an accurate uptime percentage for this application/system?