How To Setup Escalation Hierarchy?

by Feb 13, 2008

Hi,

Hope someone out there can let me know the steps on how to set up the escalation hierarchy.
ie. if an alert acknowledge within a certain time frame, a alert is sent to a higher authority

Also like to know where i can set the time limit when after a certain duration an alert to a problem is not acknowledged, an alert is sent to a higher authority.

Thanks