Missing Network Interfaces In Server View -> Graphing -> Network

by Dec 7, 2013

Unable to view IO, or Errors, because there are no interfaces to select.

Additionally, there are no Network Usage or Network Errors graphs being produced

running reports for the systems affected.  

 

The interface names for the systems displaying this problem are generally using

the follow NIC device names.

 

bond0     

bond1     

em1       

em2       

em3       

em4       

 

We are using uptime 7.2 for the data collector, and the uptimeagent-6.x for linux.

 

I have enabled debug logging for the uptime agent, but am not seeing any indications

of errors accessing the network device.

 

The ‘Poll Agent’ function returns what appears to be a full response, which does

list the ‘bond’ Network Interfaces, but not the ’em’ interfaces.

 

The sysinfo script at /opt/uptime-agent/bin/sysinfo.sh does not check for ’em’ interfaces. 

 

/sbin/ifconfig -a | egrep ‘eth|sit|inet|bond’ | while read DATA

 

Modifying the egrep statement to include a check for an ’em’ field doesn’t fix the

issue.

 

I’ve included an abbreviated Poll Agent result below, showing the sysinfo response.

I’ve noted that the 

 

Host: server####
Network Host Name: 67.x.x.x
Agent Port: 9998
Using SSL?: false

>>> ver
up.time agent 6.0.0 (build 67) linux

 

>>> sysinfo
SYSNAME=server9734
DOMAIN=(none)
ARCH=”Linux server9734 2.6.32-358.18.1.el6.x86_64 #1 SMP Fri Aug 2 17:04:38 EDT 2013 x86_64 x86_64 x86_64 GNU/Linux”
OSVER=”RedHat 6.4(Santiago 2.6.32-358.18.1.el6.x86_64 x86_64)”
NUMCPUS=8
MEMSIZE=24592108
PAGESIZE=3072
SWAPSIZE=50331640
GPGSLO=0
VXVM=””
SDS=””
LVM=”NO”
HOSTID=c80a4289
CPU0=” 0 0 0 1596.000 2 Intel(R)Xeon(R) 5 “
CPU1=” 1 0 0 1596.000 2 Intel(R)Xeon(R) 5 “
CPU2=” 2 0 0 1596.000 2 Intel(R)Xeon(R) 5 “
CPU3=” 3 0 0 1596.000 2 Intel(R)Xeon(R) 5 “
CPU4=” 4 0 0 1596.000 2 Intel(R)Xeon(R) 5 “
CPU5=” 5 0 0 1596.000 2 Intel(R)Xeon(R) 5 “
CPU6=” 6 0 0 1596.000 2 Intel(R)Xeon(R) 5 “
CPU7=” 7 0 0 1596.000 2 Intel(R)Xeon(R) 5 “
NET0=bond0=10.200.137.66
NET1=bond0=fe80
NET2=bond1=10.200.137.34
NET3=bond1=fe80
NET4=bond1=67.x.x.x
NET5=bond1=fe80
NET6=inet=n/a
NET7=inet=172.16.2.231
NET8=inet=fe80
Not running on VMware
VMWARE=0