Nullpointerexception In Monitorcustomscriptrunner.parseoutput()

by Feb 25, 2015

Hi,

 

We are experiencing an issue in our new up.time installation in our data centers, using a modified version of the File and Directory Monitor plug-in.

We get the following stacktrace when running “Test Service Monitor”:



								2015-02-24 11:15:30,316 | DEBUG | uau4rs | ServiceThread-1 started@2015-02-24T11:15:30 | [z7vxpv] Failed to run script.

								java.lang.NullPointerException

								               at com.uptimesoftware.uptime.erdc.MonitorCustomScriptRunner.parseOutput(MonitorCustomScriptRunner.java:91)

								               at com.uptimesoftware.uptime.erdc.MonitorCustomScriptRunner.monitor(MonitorCustomScriptRunner.java:59)

								               at com.uptimesoftware.uptime.erdc.baseclass.Monitor.run(Monitor.java:163)

								               at com.uptimesoftware.uptime.erdc.helper.ERDCRunner.runErdc(ERDCRunner.java:64)

								               at com.uptimesoftware.uptime.base.event.erdc.ErdcEventRunner.runEvent(ErdcEventRunner.java:23)

								               at com.uptimesoftware.uptime.base.event.erdc.ERDCEventProcessor.runServiceMonitor(ERDCEventProcessor.java:358)

								               at com.uptimesoftware.uptime.base.event.erdc.ERDCEventProcessor.process(ERDCEventProcessor.java:151)

								               at com.uptimesoftware.uptime.base.RunnableERDCEvent.run(RunnableERDCEvent.java:19)

								               at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

								               at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

								               at java.lang.Thread.run(Unknown Source)

The alert mail that we receive contains the following:



								Host: itsusragtsqn1.jnj.com (OK)

								Service: sschols test

								Service State: CRIT

								

								Output: Failed to run script: null

Some time ago, we modified that custom script on a trial version of up.time, and everything worked perfectly on our test system.

Can you indicate what the problem might be and what we have to be looking for?

 

Kind regards.