Service level agreements (SLAs) are commonly used to document customer expectations when entering into a contract with an information technology...
Service Level Agreement
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Minimizing the Cost of Missed SLAs
A service level agreement (SLA) is a document that defines the level of service that a customer expects from an IT vendor or supplier. It is...
How Good Do You Feel About Your SLAs?
A service level agreement (SLA) is an important component of a service contract between a provider and its customer. It defines measurable aspects...
Manage SLAs Effectively and Save Your Company Money
IT providers need to have a clear understanding of how their customers expect a particular service or system component to be delivered. There are a...